Last updated: September 23, 2026

OVERVIEW

Welcome to HYULOVE (“HYULOVE”, “we”, “us” or “our”). HYULOVE is operated by Northvault, a business registered in the Netherlands.

We operate this website and online store (the “Services”) to offer skincare, beauty and personal care products.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer and sell our products to you.

These Terms of Service (“Terms”) apply to your use of our Services and to purchases made through HYULOVE. When you place an order with us, these Terms form part of the agreement between you and HYULOVE.

Please also review our Privacy Policy, Return & Refund Policy, and Shipping Policy, which contain important information about your order and use of our Services.

Nothing in these Terms limits or excludes any mandatory consumer rights available to you under applicable law.

 

1. Eligibility and Account

• You must be at least 18 years old, or the legal age of majority where you live, to make purchases.
• You may be asked for information such as email address, billing, payment, and shipping details. You confirm this information is accurate and complete.
• You are responsible for keeping your account credentials secure and for activity under your account.
  
  

2. Products and Information (Skincare Disclaimer)

We aim to display product descriptions, ingredients, and images accurately. However:

• Colours and appearance may vary depending on your screen/device settings.
• Product packaging may be updated from time to time (e.g., wording/layout) without changing the product.

Important skincare note:

• Our products are for cosmetic use only.
• Results can vary by individual skin type and routine.
• Unless explicitly stated, our products are not medical treatments and are not intended to diagnose, treat, cure, or prevent disease.
• If you are pregnant, breastfeeding, have allergies, sensitive skin, or a skin condition, we recommend patch-testing and consulting a professional before use.
  
  

3. Prices, Taxes, and Promotions

• Prices are shown in the currency displayed at checkout.
• Prices may change at any time, but changes won’t affect orders already confirmed.
• Where applicable, VAT and other taxes will be shown at checkout (depending on your delivery country and tax settings).
• Shipping fees, customs duties, and import charges (if any) are displayed or explained during checkout and/or in our Shipping Policy.

4. Orders and Acceptance

• When you place an order, you are making an offer to purchase.
• We accept your order only when we send an order confirmation/dispatch confirmation (or otherwise confirm acceptance).
• We may decline or cancel an order in limited cases (e.g., suspected fraud, stock issues, pricing error). If payment was taken, we will refund the amount paid.

5. Payment

• You authorise us (and our payment providers) to charge your selected payment method for your order total.
• You confirm you are authorised to use that payment method.
  
  

6. Shipping, Delivery, and Risk

• Estimated delivery times are provided for convenience and are not guaranteed.
• Delays can happen due to carriers, customs, peak seasons, or events outside our control.
• Risk of loss passes to you upon delivery to the address you provide (or as otherwise required by applicable consumer law).

7. Returns, Refunds, and Your UK/EU Consumer Rights

Our store return rules are in our Refund Policy.

UK/EU consumer rights (important):

• If you are a consumer in the UK or EU, you may have a legal right to cancel certain online purchases within 14 days of receiving the goods (the “cooling-off period”), subject to exceptions (including for certain hygiene-sealed goods once unsealed).
• Nothing in these Terms limits your mandatory rights under applicable consumer protection laws, including rights relating to faulty, damaged, or not-as-described goods.

8. Hygiene & Sealed Goods (Beauty/Skincare)

To protect customers and for hygiene reasons:

• We may refuse returns of opened, used, or unsealed skincare products, where permitted by law.
• If your product arrives defective, damaged, or incorrect, contact us immediately so we can make it right.

9. Intellectual Property

All content on the Services (including brand name, logos, text, graphics, images, videos, and product descriptions) is owned by HYULOVE or licensed to us and is protected by intellectual property laws.

• You may use the Services for personal, non-commercial purposes only.
• You may not copy, resell, distribute, or exploit the content without written permission.

10. User Content: Reviews, Photos, and Feedback

If you submit reviews, comments, photos, or other content (“User Content”):

• You confirm you own the rights to it and it does not violate third-party rights.
• You grant HYULOVE a worldwide, royalty-free licence to use it for marketing and operating the Services (e.g., displaying reviews on our site and ads).
• We may remove User Content that is unlawful, offensive, misleading, or violates these Terms.

11. Prohibited Uses

You agree not to:

• Use the Services for unlawful purposes, fraud, or harmful activity.
• Harass, abuse, defame, or violate rights of others.
• Introduce malware, scrape the website, or attempt unauthorised access.
• Misuse discount codes, referral systems, or payment systems.

12. Third-Party Links

We may link to third-party websites or services. We’re not responsible for their content, policies, or practices. Use them at your own risk.

13. Shopify Relationship

HYULOVE is powered by Shopify, which helps us provide the Services. Any purchases are made directly from HYULOVE, not Shopify. Shopify is not responsible for sales between you and HYULOVE.

14. Disclaimer (No Exclusion of Mandatory Rights)

We provide the Services “as is” and “as available,” to the fullest extent permitted by law.

UK/EU note: Nothing in these Terms is intended to exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breaches of mandatory consumer rights.

15. Limitation of Liability (UK/EU Friendly)

To the maximum extent permitted by law:

• We are not liable for indirect or consequential losses (e.g., loss of profit) arising from use of the Services.
• Our total liability for any claim relating to an order will not exceed the amount you paid for that order, except where prohibited by law.

16. Indemnity (Business-to-Business / Misuse)

If you misuse the Services or breach these Terms, you agree to indemnify HYULOVE for losses and reasonable costs arising from that breach, to the extent permitted by law.

17. Changes to the Terms

We may update these Terms from time to time. The latest version will always be posted on this page with an updated effective date. If changes are material, we will take reasonable steps to notify you where required.

18. Governing Law and Jurisdiction 

— UK law:
These Terms are governed by the laws of England and Wales. If you are a consumer in the UK or EU, you may also benefit from mandatory protections of the country where you live. Courts of England and Wales will have jurisdiction, subject to consumer rights.

 — Netherlands law:
These Terms are governed by the laws of the Netherlands. If you are a consumer in the UK or EU, you may also benefit from mandatory protections of the country where you live. Dutch courts will have jurisdiction, subject to consumer rights.

19. Contact & Company Details

Questions about these Terms can be sent to: hello@hyulove.com

Trading name: HYULOVE
Business owner / legal entity: NORTHVAULT
Business address: THE HAGUE, THE NETHERLANDS
Email: hello@hyulove.com
Chamber of commerce company registration number (if applicable): 93706804
VAT number (if applicable): NL005037137B51