Shipping policy
Last updated: October 22, 2026
We want your HYULOVE order to reach you as smoothly as possible. Below you'll find information about processing, shipping, tracking and delivery.
1. Order Processing
Orders containing 1–20 items are generally prepared for shipment within 2 full working days.
Processing takes place on business days and does not include weekends or public holidays.
Please note that processing time is separate from shipping time. Delivery estimates begin once your order has been dispatched.
During busy periods or for larger orders, processing may take longer.
2. United Kingdom Shipping
Standard Shipping
- Standard shipping charges vary by parcel weight
- FREE standard shipping on orders over £75
- Estimated delivery: 4–7 working days after dispatch, approximately 6–9 working days including preparation
- Tracking is provided where available
- Available shipping options and final charges are displayed at checkout before payment.
3. European Shipping
Standard Shipping
- Shipping charges vary by destination and parcel weight
- FREE standard shipping on orders over €90 or more to EU destinations, including the Netherlands, excluding Cyprus and Malta, when the selected shipping rate costs €9 or less before the discount. Shipping rates above €9 remain payable in full.
- Shipping times vary by destination and begin after dispatch. Preparation generally takes 2 full working days for orders containing 1–20 items, in addition to shipping time.
- Tracking is provided where available
Available shipping options and final charges are displayed at checkout before payment.
Some destinations may only have express shipping available. Where this applies, the available shipping method and price will be shown at checkout.
HYULOVE currently ships to selected countries within Europe and the United Kingdom. If your country is not available at checkout, we are currently unable to ship to your destination.
4. Delivery Estimates
Delivery dates and transit times are estimates and are not guaranteed delivery dates.
Delays may occasionally occur due to circumstances outside our reasonable control, including carrier disruptions, customs processing, severe weather or unusually high order volumes.
If your order is significantly delayed, please contact hello@hyulove.com.
6. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information, where tracking is available.
7. Delivery Address
Please check your shipping address carefully before placing your order.
If you notice an error, contact hello@hyulove.com as soon as possible. Once an order has entered fulfilment or has been dispatched, we may not be able to change the delivery address.
PO boxes may not be supported by all carriers or destinations.
8. Lost, Damaged or Incorrect Deliveries
If your parcel appears to be lost, arrives damaged, or you receive an incorrect product, please contact hello@hyulove.com.
Please include:
- Your order number
- A brief description of the issue
- Photographs of the product and packaging, where relevant
We will investigate the issue and provide an appropriate solution in accordance with your statutory consumer rights.
9. Returns & Withdrawal
If you wish to return an order or exercise your right of withdrawal, please refer to our Return & Refund Policy.
For change-of-mind returns, customers are responsible for the direct cost of returning products to HYULOVE, as explained in our Return & Refund Policy.
10. Related Policies
This Shipping Policy should be read together with our:
11. Contact Us
For questions about shipping, delivery or tracking, please contact:
HYULOVE
Email: hello@hyulove.com